Despite Pandemic Challenges, Travel Businesses Score Well on Service
According to the latest Longwoods International tracking study of American travelers, most travelers experienced service levels as good as or better than prior to the pandemic on their trips this fall, with about half reporting service comparable to pre-pandemic travel and a quarter rating their service experience as better than before pandemic. About a fifth of travelers judged service on their fall trips as below pre-pandemic levels.
“The travel industry is proving to be nimble in providing excellent customer service at this phase of the pandemic, despite the labor shortages, COVID-19 restrictions and demand challenges the industry faces,” said Amir Eylon, President and CEO of Longwoods International. “In fact, travelers reported better service on their fall trips when compared to their summer travel.”
The impact of COVID-19 on travel planning remains near pandemic lows. Only a quarter of travelers report that coronavirus will great impact their decision to travel in the next six months.
The survey, supported by Miles Partnership, was fielded November 24, 2021 using a national sample randomly drawn from a consumer panel of 1,000 adults, ages 18 and over. Quotas were used to match Census targets for age, gender, and region to make the survey representative of the U. S. population.
*Please note that this survey was fielded before the Omicron variant caused the U.S., the European Union, and the U.K. to temporarily ban travel from a number of countries. Longwoods will specifically measure the impact of this latest COVID-19 strain in the next survey wave.